Terms of service

Overview

These terms and conditions explain how The Ampthill Alchemist provides products and services through our website. By using our website or placing an order, you agree to these terms.

About Us

The Ampthill Alchemist 34 Nottingham Close Bedford MK45 2FZ United Kingdom Contact: theampthillalchemist@gmail.com

Using Our Website

You agree to use our website in a fair and lawful way. You must not attempt to interfere with the website, its security or its performance.

All content on our website, including text, images and branding, belongs to The Ampthill Alchemist. You may not copy or reproduce any content without permission.

Products

We take care to describe and photograph our products accurately. Colours, textures and scent impressions may vary slightly depending on your screen or personal perception.

Our fragrances are crafted with care, and scent is a personal experience. We do not accept returns or exchanges based on personal scent preference.

Orders

When you place an order, you will receive an email confirmation. This confirmation acknowledges your order but does not guarantee acceptance. We may decline an order if:

A product is unavailable
There is an issue with payment
Delivery details are incomplete or incorrect
We believe the order may be fraudulent

If we cannot fulfil your order, we will contact you and issue a refund where appropriate.

Pricing

All prices are shown in pounds sterling. Prices may change from time to time. The price shown at checkout is the price you will pay.

Payment

Payments are processed securely through Shopify’s payment channels. Your card details are encrypted and protected.

Delivery

Delivery details, times and charges are explained in our Shipping Policy.

Returns and Refunds

Our returns and refund process is explained in our Return and Refund Policy. Key points include:

Returns are only accepted for unused, unopened items in their original packaging
Scent preference is not a valid reason for return or refund
You are responsible for return postage unless the item is faulty or incorrect
Exchanges are only available for unopened items

Scent Preference

Fragrance is personal. We cannot accept returns, refunds or exchanges for items returned because the scent is not to your taste. Please consider this when choosing your products.

Exchanges

Exchanges are only available for unopened and unused items in their original packaging. Exchanges are subject to stock availability.

Limitation of Liability

We are not responsible for losses caused by events outside our control. This includes delays, disruptions or issues caused by carriers, weather or technical problems.

We do not accept liability for indirect or consequential losses.

Third Party Services

Our store is powered by Shopify. Your use of Shopify’s services may be subject to their own terms and policies.

Our website may contain links to other websites. We are not responsible for the content or privacy practices of those sites.

Changes to These Terms

We may update these terms from time to time. The latest version will always be available on our website. Continued use of our website means you accept any updated terms.